Bug Tracker

In Beta. Post a comment on this page to get access

Bug Tracker gives you the power to dynamically organise your help service. With Bug Tracker, you can report bugs, by category, to your help department. The Help desk can then assign that job to be fixed by someone. When the bug is fixed, the report is still kept in the records but is labled as 'resolved'. At every stage of this process, the user, who reported the problem, is notified of the current status.
In addition to this, Bug Tracker has a comments system. A user and the help desk can communicate with comments, which are attached to the Bug Report. These comments are publicly visible, so that all users can see whats happening and even contribute to the solution, with comments of their own.

Visit the full article on Bug Tracker, which includes making-of videos